Product Quality and Confidence

Supporting the SDGs Goals

Goal 3:

Good Health and Well-Being

Stakeholders Directly Impacted

Customers/Consumers

Business Partners

Regulatory Agencies

Competitors

Goals and Performance Highlights

Goals

No

products recalled due to quality issues.

Performance Highlights 2024

No

products recalled due to quality issues.

ESG Performance Data

Commitment, Challenge and Opportunity

Medicines and medical supplies are essential and directly affect consumers’ health in terms of treatment, relief, prevention, and health promotion. Therefore, product quality is of utmost importance to the group. The group implements various international standards in every operational stage – ranging from sourcing raw materials, manufacturing, quality inspection, storage conditions, to product transportation – before delivery to consumers. This ensures that consumers receive quality products that meet standards. The group also continuously improves product quality to enhance consumers’ quality of life and to provide sustainable access to quality medicines and medical supplies for good health.

Management and Operational Approach

The group, adhering to the philosophy that “Quality means value of life,” has defined the company’s mission, quality assurance, stable quality management, and consumer safety considerations.

The group controls production under the guidelines and methods of Good Manufacturing Practice (GMP), GMP/PICs standards, and the Hazard Analysis Critical Control Point (HACCP) management system. Laboratory standards are controlled according to the ISO/IEC 17025 system, and operations are managed according to international standards, including the Quality Management System (ISO 9001) and Food Safety Management System (ISO 22000). The group has developed a product quality risk management manual and quality production plans for various types of products to serve as guidelines for ensuring that the products meet the required standards before delivery to consumers. The company has been continuously certified for over 10 years and has received the Quality Award from the Food and Drug Administration (FDA) in the areas of pharmaceuticals, food, cosmetics, and hazardous substances. Consumers can be confident that they will receive high-quality products that meet standards, thus building trust with the group’s business partners.

Sustainability Plan

The operational plan is developed in accordance with the management policies and standard systems of the group. The plan will be reviewed regularly every year. Each department involved in the production process and product quality control has developed an operational plan, including setting goals to control product quality at every stage. Additionally, measures are in place to handle product recall situations. The performance results for the year 2024 are as follows:

Raw Material and Packaging Procurement Process

Procurement specifications are set as guidelines for selecting quality raw materials/packaging. The procurement department has a plan for selecting, controlling, evaluating, and developing external service providers, with the goal of delivering quality raw materials and packaging that meet specifications in more than 95% of total deliveries. The results met the target.

Production-Related Processes

Starting from the receipt of raw materials/packaging, follow the standard inspection procedures. The processes of weighing and dispensing raw materials and packaging have clear operational steps to ensure accuracy and prevent foreign contaminants from entering the raw materials used in production. The weight or quantity is verified against the production record by the operator and further cross-verified by both warehouse and production staff to ensure that the amount of raw materials is accurate and complete before being used for product preparation. During the production process, conditions are controlled to comply with Good Manufacturing Practices (GMP). Work areas are separated accordingly to prevent cross-contamination between products. Quality checks are conducted throughout the production process, up to the finished product stage for every production batch, to ensure the quality of the product. Storage and transportation conditions of the finished products are also monitored to maintain product quality before delivery to customers.

Quality Control

Involves inspecting incoming raw materials, packaging, and finished products using standardized methods. The inspection results must meet the required specifications before being released for sale. The quality control department has set a target for the allowable percentage of raw materials, packaging, or products with issues after approval, and this must not exceed the specified target. The results are in line with the target, and there is also a process to verify the accuracy of test reports to ensure reliable and accurate test results. Additionally, the goal is to have no complaints about damaged products resulting from laboratory inspections conducted by the quality control department, and to ensure that the results meet the target. Furthermore, all documents related to the production process and quality control of each product are reviewed 100% to ensure that the products released in each production batch meet quality standards before being delivered to consumers.

Regarding the machinery and equipment used in production, there is a regular inspection and maintenance plan, with the instruments involved in the production process and analysis being re-checked and calibrated to ensure that the tools are efficient and reliable. The annual re-inspection plan is completed 100%, and the maintenance plan for tools/equipment and facilities is also executed on time at 100%, with machinery maintenance conducted according to the plan at 100%.