Supporting the UN Sustainable Development Goals (SDGs)

The company has established long-term sustainability goals to ensure that all sustainability activities move in the same direction, meet the expectations of stakeholders, and support the organization’s progress toward a sustainable future.

Environmental

Goal 7:

Affordable and Clean Energy

Goal 12:

Responsible Consumption and Production

Goal 13:

Climate Action

Issues	Goals (by 2030)	Operational Achievements in 2024
Greenhouse Gas Management	Reduce greenhouse gas emissions per product weight by 5% annually compared to the baseline year 2023	Greenhouse gas emissions from Categories 1, 2, and 3 decreased by 11.26%, achieving the target of reducing greenhouse gas emissions per product weight by 5% by 2024 compared to the emissions per product weight in 2023.
Pollution and Waste Management	The volume was reduced by no less than or equal to 8% of production weight (excluding general waste and hazardous waste).	Total waste volume is 195.13 tons, and production weight is 1,159.90 tons.
Resource Management	Electricity consumption from external factory production has been reduced and switched to energy from solar farms, covering at least 50% of total energy use.	Renewable energy use from solar farms stands at 28.32%.
Environmental Aspect	No environmental complaints.	No environmental complaints.

Social

Goal 3:

Good Health and Well-Being

Goal 4:

Quality Education

Goal 5:

Gender Equality

Goal 8:

Ducent Work and Economic Growth

Goal 10:

Reduced Inequalities

Issues	Goals (by 2030)	Operational Achievements in 2024
Customer Relationship Management	Customer satisfaction is no less than 85%.	Customer satisfaction stands at 84%.
Responsible Marketing	No complaints regarding marketing and advertising.	No complaints regarding marketing and advertising.
Human Resource Management	Average employee training hours are no less than 85 hours per person per year.	The average number of training hours for employees is 83 hours per person per year.
Human Resource Management	Employee satisfaction and/or engagement with the company are no less than 90%.	Employee satisfaction and/or engagement with the company is 90.29%.
Occupational Health and Safety	No work-related accidents.	No work-related accidents.
Human Rights	No human rights complaints.	No human rights complaints.
Community and Social Development	Satisfaction with community and social development activities is no less than 85%.	Satisfaction with community and social development activities is 91.22%.

Governance and Economic

Goal 3:

Good Health and Well-Being

Goal 9:

Industry, Innovation and Infrastructure

Goal 12:

Responsible Consumption and Production

Goal 16:

Peace, Justice and Strong Institutions

Issues	Goals (by 2030)	Operational Achievements in 2024
Product Quality and Confidence	No products recalled due to quality issues.	No products recalled due to quality issues.
Product Research and Development and Innovation Creation	At least 2 new products in the new generic drug category can be marketed per year.	Innovation development in the new generic drug category has been achieved with 3 products, and one new product has been launched.
	At least 2 herbal product formulations approved by the company’s internal committee per year.	Innovation in herbal products has led to 2 products, with 1 herbal product formula approved by the internal committee.
	At least 3 formulations with reduced or no use of environmentally unfriendly organic solvents approved by the internal committee per year.	The company has outlined a clearer research and development plan for products that reduce the use of environmentally harmful solvents, aiming to begin implementation in 2025. This includes selecting existing products that can reduce solvent use and guidelines for developing new products that use the least amount of harmful solvents.
	At least 45% of secondary packaging should be environmentally friendly by 2030.	Environmentally friendly packaging includes switching to water-based coatings in 287 items and using paper with recycled materials in 155 items out of a total of 869 items, accounting for 33.03% and 17.84%, respectively.
	At least 15 QCC topics per year.	QCC topics: 18 items.
	At least 30 Kaizen topics per year.	Kaizen topics: 122 items.
	Total savings of no less than 100,000 baht.	Total savings: 2,049,522.50 baht.
Business Ethics	No business ethics violations.	No business ethics violations.
Business Ethics	No corruption or bribery.	No corruption or bribery.
Cybersecurity and Personal Data Protection Management	No successful cyberattacks.	No successful cyberattacks.
Supply Chain Management and Raw Material and Product Inventory Management	The proportion of key vendors that have undergone ESG training is 50% or more, increasing by at least 10% annually. The proportion of key vendors complying with ESG guidelines is 10% or more, increasing by at least 5% annually.	ESG evaluations for 570 external service providers have been completed, representing 100% of all external service providers.
Risk Management and Business Continuity	Measures to reduce risks from high to low levels.	The risk issues that have been reduced to a medium level amount to 7, and the issues reduced to a low level amount to 2.