Supporting the SDGs Goals

Goal 4:
Quality Education
Goal 8:
Decent Work and Economic Growth

Stakeholders Directly Impacted

Employees

Goals and Performance Highlights

Goals
Employees are trained for an average of at least
Employees’ satisfaction and/or loyalty to the company is no less than
Performance Highlights 2024
The average number of training hours for employees is
Employee satisfaction and/or engagement with the company is
%

Commitment, Challenge and Opportunity

The group focuses on effective human resource development by creating a good organizational culture and promoting a learning environment to ensure sustainable growth for employees, which is an important factor in driving the organization forward. Supporting every employee to have the potential to work through appropriate training for their job will make work faster and more accurate, resulting in reduced production costs, increased customer satisfaction, and improved business competitiveness. Furthermore, human resource development reflects the group’s commitment to protecting employee rights as per the law, while regularly assessing employee satisfaction and engagement to promote good and sustainable relationships within the organization.

Management and Operational Approach

Human resource development is crucial in enhancing employees’ skills and capabilities, enabling them to work efficiently and produce good results. This allows the group to compete in the market and grow sustainably

which is part of the Business Ethics Policy. Additionally, it helps increase employee satisfaction and loyalty to the group by supporting employees to reach their potential through training tailored to their job, which leads to faster, more accurate work, reduced production costs, and increased customer satisfaction, ultimately enhancing business competitiveness.

Sustainability Plan

The company has developed two plans to meet the goals of human resource management, as follows:

BLC Learning Organization
The group has developed an annual employee training plan for 2024, designing and defining course topics to align with the company’s strategic direction effectively. This includes courses that employees must take annually and specific departmental training to enhance employees’ work potential. Each training plan will detail the course, training budget, timeframe, and course origin, reflecting the analysis of the knowledge necessary for each department’s responsibilities and how each course benefits employees.
The average training hours for employees are
hours
The training outcomes are significantly due to the training organized on various topics, such as
1
Training as per the legal requirements: Employees are trained according to the legal labor development ratio, with a target of 50% of all employees for 2024. Out of 735 total employees, 441 employees have completed the training, representing 60%.
2
English Language Training: English communication training was provided to target group employees (including division directors, section managers, department managers, section heads, and specialists in various fields), with 124 out of 278 employees participating, accounting for 44.60%.
3
Competency-Based Training: Competency-based training was provided to employees to develop the necessary competencies for each position, covering a total of 11 topics.
BLC with Love and Bonding
The group recognizes the importance of employee satisfaction and commitment, as these are key factors that affect work performance and long-term success. Therefore, the company has established a comprehensive plan, as follows:
1
On Valuable Work: Focuses on tasks that help employees feel that their work is meaningful and significant to the organization, along with receiving fair treatment and appropriate support in their roles.
2
On Relationships and Support: Fostering good relationships among employees at all levels, including with coworkers, supervisors, and executives, along with various forms of support that allow employees to perform smoothly and efficiently.
3
On Personnel Management and Development Systems: Activities related to policy formulation and human resources management are carried out to ensure the workforce can perform at the highest efficiency, with continuous development of personnel potential.
4
In terms of a good working environment, creating an atmosphere and environment conducive to employee work, both physically and mentally.
5
Regarding employees’ feelings and expressions toward the company, reflecting the internal sentiments of employees toward the company, including pride, confidence, and trust in the organization, as well as expressing a positive attitude toward the company through work performance, communication, and participation in various activities.
Employee satisfaction and engagement with the company averaged
%
which is higher than in 2023, with an increase of 0.03%, achieving the set target. (Separate survey results show employee satisfaction with the company at 90.13% and employee engagement at 90.39%)